Privacy Policy

At IBBY & CO LTD, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us, whether through our website, by phone, or in person.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: This includes your name, address, phone number, and email address.
• Service Details: Information related to the services you request, such as project details, property information, and payment data.
• Communication Records: Records of your communications with us, including emails, phone calls, and messages.
• Website Usage Data: Information collected via cookies and similar technologies when you visit our website, such as IP address, browser type, and browsing history.

2. How We Use Your Information

Your personal information is used for the following purposes:

• Providing Services: To process your requests, manage and deliver our services, and communicate with you about your projects.
• Customer Support: To respond to your inquiries, provide support, and improve our customer service.
• Billing and Payments: To process payments, send invoices, and manage accounts.
• Marketing: With your consent, we may send you promotional materials and updates about our services. You can opt-out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, such as record-keeping, and to protect our legal rights.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and contractors. These providers are obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect our rights or the safety of our clients and employees.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdraw Consent: If you have provided consent for the processing of your data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience and to collect data about site usage. You can set your browser to refuse cookies or alert you when cookies are being used. However, some features of our website may not function properly without cookies.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

IBBY & CO LTD
14 Gleanthone Rd., Walthamstow, London, E17 7AR
Phone: +44 7803778602
Website: Ibbyco.uk

We are committed to protecting your privacy and ensuring your personal information is used responsibly and securely.